We've now run our final holiday club.
So there's nothing to see here!
Holiday Club Booking Policy
We only accept bookings for children who have been registered with us. You can register you child here.
Holiday Club places are allocated on a first-come-first-served basis. When you will book on-line, a copy of your booking will be sent automatically to the email address you provide. As long as you receive this acknowledgement and you have registered your child with us, you can safely assume you will get the places you have booked unless we contact you. We will contact you to confirm that you still want any places booked roughly 3-4 weeks before the holiday club or when any session in the holiday club is full or if you book within 3-4 weeks of the start of holiday club.
Holiday Club Payment Policy
We will send you an invoice when we contact you to confirm your booking. Please check the number of sessions charged and tell us within 7 days if you dispute our calculation or you need to change or cancel your booking. Otherwise you must pay your invoice before the start of the holiday club even if you change your mind. If you receive Universal Credit or benefits and need your invoices to cover a calendar month rather than a single holiday club please tell us.
If you book sessions after the holiday club starts, we will charge you an admimistration fee of £1.50 for each booking. You need to pay for these sessions at the time of booking (unless we agree to add them to your existing invoice).
You can find out about the different ways to pay us here.
We will send you a reminder the day before an invoice is due if we have not received payment. It can take up to 7 days for your payment to reach us, depending on how you choose to pay. So, you may receive this reminder even if you have seny a payment.
We are pleased to say we have had very few problems with late payment and non-payment. If you have problems paying, please talk to us so we can agree a realistic payment plan. We will not let you book more sessions if you have not paid your invoice and you fail to agree and follow a payment plan with us. If necessary, we may make a court claim for the money owed to us including court costs and any interest and compensation to which we are entitled.